Customer Feedback

If you are unhappy with the service you receive on matters relating to driver behaviour, fare refusal, fraudelant transactions or vehicle safety You can complain to the Victorian Taxi Directorate (VTD)
The VTD will conduct an investigation into all complaints received.
To assist the VTD in its investigations please ensure you have noted the time and date of the incident along with the taxi number, the four digit figure painted on the side of the taxi.
It also helps if you have your receipt from the trip taken.

Customer Feedback

Taxi Customers