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Taxi
Services Customer Charter
The State Government in conjunction with the VTA and other
industry partners, has introduced a Customer Charter for taxi-cab
services in Victoria, the charter covers the rights and responsibilities
of taxi-cab passengers and drivers.
Feedback
about Taxis
If you recently used a taxi-cab in Victoria and were happy with
the service provided by the driver or would like to compliment
the standard of driver or vehicle presentation, the Victorian
Taxi Directorate would be pleased to hear from you.
Contact
the Taxi Feedback Line:
(03) 9320 4300
1800 638 802 (toll-free outside Melbourne)
email
Victorian
Taxi Directorate.
It will
help if you note the:
- taxi-cab
registration number (located on the number plate, dashboard
and outside near the rear door)
- Driver
Accreditation Number (located on the dashboard of metropolitan
taxi-cabs only)
- time
and date of the trip
- taxi-cab
company.
Complaints
about Taxis
If you have a complaint about a taxi trip, print and complete
the complaint form and post it to:
Victorian
Taxi Directorate
PO Box 666
North Melbourne 3051
Victorian
taxi and tow truck complaint form (PDF, 72 KB, 1 page)
Victorian
taxi and tow truck complaint form (RTF, 883 KB, 1 page)
or contact
the Taxi Feedback Line:
(03) 9320 4300
1800 638 802 (toll-free outside Melbourne)
email Victorian
Taxi Directorate.
Related
information
Taxi
Services Customer Charter
General
Feedback
The VTA also values your constructive feedback . To provide
feedback please click the Message Forum key on the side menu
bar or contact us direct at:
Victorian
Taxi Association Inc.
Suite 2, 85 Salmon Street
Port Melbourne VIC
PO Box
5111, Garden City, VIC, 3207.
Email:
admin@victaxi.com.au
Fax: (03) 9676 2643
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